← ChatGPT status
INCIDENT IN PROGRESS
ChatGPT
✓Support chat unavailable
Updated
Confirmed disruption
17:55Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
ChatGPT’s support chat is unavailable and the issue is under investigation. The Help Center remains available, and users can email support for assistance.
What users experienced
- User impact
Users cannot access support chat. The Help Center and email support remain available as alternatives.
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Started
17:5529 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Support chat is unavailable.
- ✓The Help Center remains available, and users can contact support by email.
- ✓No recovery signal has been reported.