← ChatGPT status
INCIDENT RESOLVED
ChatGPT
✓Delays in customer support responses
Updated
Resolved
19:53Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
ChatGPT’s official status reports longer-than-usual customer support response times. The issue progressed from investigation to an identified mitigation, and recovery is now being monitored.
What users experienced
- User impact
Customers may experience longer-than-usual response times from customer support.
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Started
19:5310 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The disruption was officially reported as affecting customer support systems.
- ✓Customers may experience longer-than-usual response times.
- ✓The provider reported identifying the issue and implementing a mitigation.
- ✓The provider later reported that the mitigation had been applied and recovery was being monitored.