← Box status
INCIDENT IN PROGRESS
Box
✓[Medium] Issue with User Engagement Reports
Updated
Confirmed disruption
11:08Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Box has confirmed a disruption affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or outdated, and recovery is still being monitored.
What users experienced
- User impact
User Engagement Reports and collaboration-related insights may contain missing or outdated data.
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Started
11:0830 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Box identified degraded performance for Enterprise Reports.
- ✓The issue affects User Engagement Reports and collaboration-related insights in the Admin Console.
- ✓Box reported that data recovery is progressing, while missing or outdated data may persist during processing.
- ✓No recovery time or geographic scope has been established.