← Box status
INCIDENT RESOLVED
Box
✓[Medium] Issue with User Engagement Reports
Updated
Resolved
11:08Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Box has officially confirmed an ongoing disruption affecting multiple reports and Admin Console insights. Affected data may be missing or outdated, and User Engagement Reports may display zero values.
What users experienced
- User impact
Customers may see missing or outdated values across affected reports and Admin Console insights. User Engagement Reports may show values of zero.
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Started
11:0830 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The disruption began on September 30, 2026, according to Box's status update.
- ✓Affected areas include User Engagement, Folders & Files, Collaborations, Shared Links, Retention, Legal Hold, and other reports and insights.
- ✓Box's status remains identified or monitoring, with recovery not yet confirmed complete.