← Box status
INCIDENT IN PROGRESS
Box
✓[Medium] Issue with Enterprise Event Reports
Updated
Confirmed disruption
18:48Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Box is investigating a disruption affecting enterprise event data. Enterprise Reports, Insights in the Admin Console, and Enterprise Events API results were affected by missing or outdated information; Box AI unit usage may also be inaccurate or outdated.
What users experienced
- User impact
Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, and in Enterprise Events API results. Box AI users may see inaccurate or outdated AI unit usage information.
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Started
18:487 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Box officially reported the disruption and marked Enterprise Reports and the Events API as degraded.
- ✓New enterprise events began processing while delayed data was being worked through.
- ✓Box later reported that delayed enterprise event data processing was complete.
- ✓Box reported that Box AI unit usage may continue to show outdated information.