INCIDENT RESOLVED
Box
✓[Medium] Issue with Enterprise Event Reports
Updated
Confirmed by the official source.
Executive summary
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Summary
Box confirmed an issue affecting enterprise event data, causing missing or outdated information in event-based reports, Admin Console Insights, Enterprise Events API results, and potentially Box AI unit usage. Box later reported that processing was complete and the affected services were showing up-to-date information.
What users experienced
- User impact
Admins may have seen missing or outdated information in event-based reports, Admin Console Insights, and Enterprise Events API results. Box AI users may also have seen inaccurate or outdated AI unit usage.
Started
18:487 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Box initially reported degraded performance affecting Enterprise Reports and the Events API.
- ✓Box said new events were being processed while delayed data was being remediated.
- ✓Box later reported that delayed data processing was complete and affected information was up to date.
- ✓Box reported the Enterprise Reports and Events API components as operational while monitoring continued.