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INCIDENT RESOLVED
Box
✓[Major] Issues with Multiple Box Services
Updated
Resolved
02:30Started
2Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Box has confirmed an ongoing disruption affecting multiple services, including the Files page, API, authentication, uploads and downloads, Box Sign, Box AI, Notes, and content preview.
What users experienced
- User impact
Users may experience major or partial outages across the Files page, login and authentication, web application access, API functionality, uploads and downloads, Box Sign, Box AI, Notes, and content preview.
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Started
02:308 Oct 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Box classified the incident as critical and investigating.
- ✓The Files Page was marked as a major outage.
- ✓Several other Box web application and platform components were marked as partial outages or degraded performance.