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COMMON PROBLEMS REGARDING

ZITO MEDIA OUTAGE

• Internet Interruptions: can be for a variety of reasons and aren’t limited only to Zito Media alone. Common causes for interruptions to internet service include:
• Network Maintenance: Scheduled maintenance or updates to their network infrastructure may cause temporary interruptions.
• Network Congestion: The high volume of traffic on networks can lead to interruptions in service or even temporary outages, particularly during times of high usage.
• Issues with Equipment: A problem related to routers, switches, and other equipment for networks can affect the operation of your service.
• Weather Events: Extreme weather like hurricanes, storms, or hurricanes can cause damage to infrastructure and lead to outages.
• Damage to Cables or Fibers: A physical injury in fiber optic cables and coaxial cables may cause disturbances.
• Power Outages: Power outages could affect the operation of equipment in networks.

SOLUTIONS FOR ZITO MEDIA OUTAGE

MODEM NOT CONNECTING

• Look for the indicators on the modem for the internet. Find four solid light sources (Power Upstream, Downstream Internet, Upstream Internet).
• Make sure you check the power and coaxial cables to make sure they are connected properly.
• Power cycle modem. Unplug the power cord and connect it again.
• Make sure to check the LEDs on your internet modem. Find four lights that are solid (Power stream, upstream, and Internet).
• Check your Internet connection.
• If the issue cannot be solved, contact customer service.

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SLOW INTERNET SPEEDS

• Connect your PC directly to an internet connection using the help of an Ethernet cable.
• Perform a speed test using your PC in safe mode. You can run multiple speed tests on numerous websites.
• Keep track of the time and results of speed tests.
• Power cycle modem. Unplug the power cord and reconnect it.
• Check the light on your internet modem. Find four lights that are solid (Power downstream, Internet, Upstream). Internet).
• Check your Internet connection.
• If the problem isn’t solved, contact customer service.

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INTERMITTENT SERVICE

• Look for lights on the internet router. Find four lights (Power stream, upstream, and Internet).
• Examine power and coaxial cables to ensure proper connections.
• Power cycle modem. Remove the power cable, then connect it again.
• Make sure the internet modem is working properly. Find four lights that are solid (Power downstream, Internet, Upstream Internet).
• Try testing your connection to the internet.
• If the issue persists, Contact customer service.

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MODEM ONLINE BUT CAN’T SURF

• Examine the lights of your internet router. Check for four solid lights (Power downstream, upstream, and Internet).
• Examine power and coaxial cables to ensure proper connections.
• Power cycle modem. Unplug the power cord and connect it again.
• Check the lights of your internet modem. Check for four solid light sources (Power Up stream, Downstream upstream, and Internet).
• Check your Internet connection.
• If you are unable to resolve the issue In the event that your computer is not working, you can connect it directly via the modem to the internet using the Ethernet cable.
• Click the Window key + R. Then press CMD. Then type IPCONFIG. Look for IPv4 Address.
• If the IP address isn’t being displayed or issues persist, please call customer support.

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WIFI CONNECTION ISSUE

• Check that your security settings for the computer are in line with those of your router. (Example: WPA, WPA2, WEP).
• Make sure the WiFi settings for your device to ensure it is switched on.
• Verify that you’ve completed the right WiFi password.
• Verify the strength of your signal Move your device further to test the connection once more.
• Verify the power supply to the WiFi router.
• The router can be powered by a power cycle. Unplug the power cord and reconnect it.
• Check your Internet connection.
• If the problem persists get in touch with customer support.