Privacy Policy

Last Updated: March 26, 2026

Your privacy is important to us. Please read our privacy policy carefully.

1. Introduction

ServiceIsDown ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal data in connection with our website and services.

2. Information We Collect

Information You Provide Directly

When you contact us through our contact form, you may provide us with your name, email address, and message content. We use this information solely to respond to your inquiry.

Information Collected Automatically

When you visit ServiceIsDown, we automatically collect certain information about your visit, including:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website
  • Device type and operating system

This information is collected through standard web server logs and analytics tools to help us understand how users interact with our service and to improve our platform.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Analyze and improve our website and services
  • Monitor and prevent fraudulent activity
  • Send transactional communications related to your use of our service
  • Comply with legal obligations

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Analytics data is typically retained for 12 months. Contact inquiry information is retained for 2 years to address follow-up questions.

5. Cookies and Tracking Technologies

ServiceIsDown uses cookies and similar tracking technologies to enhance your experience. These cookies allow us to:

  • Remember your preferences and viewing history
  • Understand site usage and traffic patterns
  • Provide personalized content recommendations

You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the site.

6. Third-Party Services

We may use third-party services for analytics, hosting, and other operations. These services may collect information about your visit. We require these third parties to maintain the confidentiality and security of your personal information and to use it only for the purposes for which we disclose it to them.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

ServiceIsDown is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information and terminate the child's account.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your information
  • The right to opt-out of marketing communications

To exercise these rights, please contact us at privacy@serviceisdown.com.

10. International Data Transfers

ServiceIsDown is hosted in and operates from Sweden. If you are accessing our service from outside Sweden, your information may be transferred to, stored in, and processed in Sweden and other countries. By using ServiceIsDown, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date above.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@serviceisdown.com